ChatGPT login loop stuck on 'Verifying your information' — why it happens and 9 fixes
You enter your email and password, ChatGPT says "Verifying your information", then kicks you straight back to the login screen. You try again. Same loop. No error message, no progress — just an endless verification cycle
ChatGPT login loop stuck on 'Verifying your information' — why it happens and 9 fixes
You enter your email and password, ChatGPT says "Verifying your information", then kicks you straight back to the login screen. You try again. Same loop. No error message, no progress — just an endless verification cycle that never completes.
This happens when OpenAI's authentication system can't verify your session, usually because of browser cookies, cached credentials, VPN interference, or account-level flags.
What's actually happening
When you click "Log in" at chatgpt.com, your browser sends credentials to OpenAI's servers. They verify your email and password, then create a session token stored in your browser cookies. The "Verifying your information" message appears while this token is being validated and your account permissions are checked.
If the loop repeats, it means the session token either isn't being saved correctly in your browser, is being rejected by OpenAI's servers, or your network is blocking the final authentication handshake. You're passing the password check but failing the session establishment step.
Common triggers: cookie blockers, VPN exit nodes on OpenAI's blocklist, browser extensions that modify request headers, cached login data from a suspended or flagged account, or network proxies that strip authentication cookies.
How to fix it
1. Clear ChatGPT-specific cookies and cache
In Chrome: Settings > Privacy and security > Third-party cookies > See all site data and permissions > search "openai" > delete everything from chatgpt.com, openai.com, and auth0.openai.com.
In Firefox: Settings > Privacy & Security > Cookies and Site Data > Manage Data > search "openai" > Remove Selected.
Safari: Settings > Privacy > Manage Website Data > search "openai" > Remove.
Close the browser completely, reopen, try logging in.
2. Disable VPN and network proxies
OpenAI blocks certain VPN exit nodes and datacenter IPs. Turn off your VPN entirely, disable any proxy settings in System Preferences (Mac) or Network & Internet (Windows), then try logging in on your direct ISP connection.
If you must use a VPN, switch to a residential IP service or try a different server location.
3. Turn off browser extensions
Privacy extensions like Privacy Badger, uBlock Origin in aggressive mode, and script blockers break the authentication flow. Open an incognito/private window (which disables most extensions automatically) and try logging in there.
If that works, go to Extensions > disable them one by one to find the culprit.
4. Try a different browser
Download a fresh browser you haven't used for ChatGPT — Brave, Edge, or Firefox if you normally use Chrome. This eliminates cached profile data and extension interference in one step.
5. Check your email for suspension notices
Search your inbox for "OpenAI" and "policy violation". If your account was flagged for Terms of Service violations, you'll see "Verifying your information" indefinitely even with correct credentials. OpenAI doesn't show suspension messages at login.
If suspended, you need to contact support at help.openai.com with your account email and ask for clarification.
6. Disable third-party cookie blocking
ChatGPT's login uses Auth0, which requires third-party cookies. In Chrome: Settings > Privacy and security > Third-party cookies > set to "Allow third-party cookies". Safari: Settings > Privacy > uncheck "Block all cookies". Firefox: Settings > Privacy & Security > set to "Standard".
Reload chatgpt.com and try again.
7. Flush DNS and reset network settings
Your DNS cache might be routing authentication requests to stale IP addresses. On Mac: Terminal > `sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder`. Windows: Command Prompt (admin) > `ipconfig /flushdns`.
Restart your router for 30 seconds, then reconnect.
8. Use the mobile app
Download the official ChatGPT app (iOS or Android). Mobile apps use different authentication endpoints and often bypass browser-specific issues. If you can log in there, your account is fine — the problem is browser-side.
9. Wait 24 hours if you've tried multiple times
Rapid repeated login attempts can trigger rate limiting. OpenAI's systems see 15+ failed authentication cycles in 10 minutes as suspicious activity and temporarily soft-block your account/IP combination.
Stop trying, wait 24 hours, then attempt login once.
If that doesn't work
Go to help.openai.com, click "Messages" bottom-right, select "Help with account access". Include:
- Your exact account email
- Browser and version (Chrome 120, Safari 17.2, etc.)
- Whether you're on VPN (and which service)
- Whether you can log in on mobile
- Screenshot of the verification loop
Response time is typically 2-4 business days. There's no live chat or phone support.
Questions people actually ask
Q: Does clearing cookies delete my ChatGPT conversation history?
A: No. Your conversations are stored on OpenAI's servers, not in browser cookies. You'll see all history after logging back in.
Q: Can I be stuck in this loop even with ChatGPT Plus?
A: Yes. Payment status doesn't affect authentication systems. Plus subscribers hit this just as often.
Q: Will switching to a new email address fix it?
A: Only if your current email was suspended. Otherwise the problem is network/browser-side and follows you to any account.
What to remember
- Clear openai.com cookies and auth0.openai.com data specifically
- Disable VPN — many exit nodes are blocked by OpenAI
- Try incognito mode to rule out extensions
- Check email for suspension notices — they don't appear at login
- Mobile app login confirms whether your account itself is functional
- Wait 24 hours if you've attempted login 10+ times rapidly
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*openai-support.com is an independent resource, not affiliated with OpenAI Inc.*