ChatGPT login loop won't let me in
You enter your email and password, ChatGPT seems to accept them, then kicks you right back to the login screen. No error message, no explanation — just an endless loop that won't let you access your account.
ChatGPT login loop won't let me in
You enter your email and password, ChatGPT seems to accept them, then kicks you right back to the login screen. No error message, no explanation — just an endless loop that won't let you access your account.
What's actually happening
This login loop usually means your session cookies are corrupted, or your browser's security settings are blocking ChatGPT from storing the authentication token it needs to keep you logged in. Sometimes it's a conflict between your password manager and ChatGPT's login flow. Other times, OpenAI's authentication servers are rejecting your session but failing to tell you why.
If you're on a work or school network, your organisation's firewall might be stripping the session cookies that ChatGPT relies on. VPNs and privacy browser extensions can cause the same problem — they block third-party cookies or tracking scripts that ChatGPT's login system unfortunately depends on.
The loop can also appear when there's a mismatch between how you're trying to log in and how your account was originally created. If you signed up with Google but you're trying to use email/password, ChatGPT won't tell you that's the problem — it'll just loop you back.
How to fix it
1. Clear ChatGPT's cookies and cache
In Chrome, Edge or Brave: Press Ctrl+Shift+Delete (Cmd+Shift+Delete on Mac), select "Cookies and other site data" and "Cached images and files", change the time range to "All time", then click Clear data. In Firefox: Ctrl+Shift+Delete, check "Cookies" and "Cache", select "Everything" for the time range.
Go to chatgpt.com and try logging in again. If the loop continues, move to step 2.
2. Disable browser extensions temporarily
Open an incognito or private browsing window (Ctrl+Shift+N in Chrome, Cmd+Shift+N on Safari). Try logging into chatgpt.com there. If it works, one of your extensions is blocking the login. Common culprits: uBlock Origin, Privacy Badger, Ghostery, and any VPN browser extension.
Disable extensions one by one to find the problem. Usually you can whitelist chatgpt.com in the extension's settings rather than turning it off completely.
3. Check which login method you actually used
Go to chatgpt.com/auth/login. Don't type your email — look for "Continue with Google" or "Continue with Microsoft" buttons. Click the one you originally used to create your account. Many people set up ChatGPT with Google auth, then later try username/password login and hit this loop.
If you're not sure which method you used, try each one. The correct method won't ask you to create a new account.
4. Try a completely different browser
Download Firefox or Edge if you normally use Chrome, or vice versa. Don't import any settings or extensions. Go straight to chatgpt.com and log in. If this works, your main browser has a deeper configuration problem — corrupted profile data or enterprise policies you can't easily change.
5. Check for network restrictions
If you're on a work, school or public WiFi network, try switching to mobile data or a different network. Some organisations block the authentication endpoints ChatGPT uses. You'll see the login page load fine, but the session never actually establishes.
If that doesn't work
You likely have an account-level problem that requires OpenAI support. Visit help.openai.com and click "Messages" in the bottom right corner. Tell them: "My account enters a login loop at chatgpt.com — I enter credentials successfully but get redirected back to login with no error. I've cleared cache, tried incognito mode, and tested multiple browsers."
Include your account email address and the exact login method you're using (Google, Microsoft, email/password). If you see any error codes or brief error messages during the loop, screenshot them.
Response time varies — typically 24-72 hours, longer during high-volume periods. For more guidance on reaching OpenAI effectively, check how to contact OpenAI support.
Questions people actually ask
Q: Will creating a new account fix the loop?
A: No. If your original account is stuck, you need to fix that — creating a second account won't help and might complicate things if you have a paid subscription on the first one.
Q: Does this mean my account is banned?
A: Banned accounts show a specific error message: "Your account has been deactivated." A login loop with no error is almost always a technical authentication issue, not a ban. See ChatGPT not working for more account problems.
Q: Can I fix this on the ChatGPT mobile app instead?
A: Sometimes, yes. Delete the app completely, reinstall it, and try logging in there. Mobile apps sometimes bypass browser cookie issues. But if your account itself has a problem, you'll hit the same loop.
What to remember
- Clear all ChatGPT cookies and cache first — time range set to "All time"
- Try incognito mode to rule out extension conflicts
- Use the same login method (Google/Microsoft/email) you used when creating your account
- Network firewalls and VPNs commonly cause this on corporate or school WiFi
- If nothing works after trying different browsers and networks, contact OpenAI support with specific details
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*openai-support.com is an independent resource, not affiliated with OpenAI Inc.*